Privacy policy
Last updated [Date]This policy explains how [Company name] ("Raffinity", "we", "us") collects and uses personal data when you visit this website or contact us about our competition software.
Who we are
[Company name] is registered in England and Wales under company number [number], at [registered address]. We are the controller of the personal data described in this policy. You can contact us at [privacy email].
What we collect
Details you give us, such as your name, email address, phone number, company, current website and the information you send in an enquiry.
Information collected when you use this site, such as your IP address, browser and device type, pages viewed and how you arrived. Some of this is collected with cookies, as explained in our cookie policy.
How we use it
To reply to enquiries, arrange demos and provide quotes. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
To send you updates about Raffinity, where you have agreed to this. You can unsubscribe at any time.
To understand how the site is used and improve it, and to measure our advertising, where you have agreed to the relevant cookies.
Our customers’ players
When an operator uses Raffinity to run their competition site, the operator is the controller of their players’ personal data and we process it on their behalf under a data processing agreement. Players should read the privacy policy on the operator’s own site.
Who we share it with
Service providers who help us run our business, such as hosting, email, analytics and customer relationship tools, under contracts that protect your data.
Advertising platforms, only where you have agreed to marketing cookies.
Professional advisers, and authorities where the law requires it.
We do not sell personal data.
International transfers
Some providers may process data outside the UK. Where they do, we use safeguards approved under UK data protection law, such as the International Data Transfer Agreement or adequacy regulations.
How long we keep it
Enquiry records are kept for [period] after our last contact, unless you become a customer. Customer records are kept for the length of the contract and [period] afterwards for legal and accounting purposes.
Your rights
You can ask to access, correct or delete your data, to restrict or object to how we use it, and to receive it in a portable format. You can withdraw consent at any time. Contact [privacy email].
You can complain to the Information Commissioner’s Office at ico.org.uk, though we would appreciate the chance to help first.